Shipping & Returns

This Shipping & Returns document governs orders for shoes placed on sneakersguap.com. Guanghe Shipping (Hk) Limited provides shipping and return services under the terms below. By placing an order, the buyer agrees to this document and the Terms of Service.

Shipping Policy

Guanghe Shipping (Hk) Limited processes orders after payment authorization and verification. Shipping timelines are standard and depend on destination, carrier availability, and selected service level. No rapid delivery guarantee is provided. Tracking information is provided when the carrier makes it available. The buyer must provide a complete and accurate shipping address, telephone number, and email address. If a carrier cannot deliver because of an incorrect address, the buyer is responsible for any additional shipping charges. Guanghe Shipping (Hk) Limited is not responsible for delays caused by carriers, customs, weather, or incorrect addresses.

14-Day No-Reason Refund Policy

A strict 14-day no-reason refund policy applies. The buyer may request a refund within exactly 14 days of receiving the order. The buyer does not need to provide a reason. The 14-day period begins on the date the carrier marks the order as delivered. The buyer must submit the return request before the 14-day period ends. A return request submitted after exactly 14 days is not eligible. To qualify, items must be unused, in original packaging, with all original tags and accessories. Items must not show signs of wear, alteration, washing, or damage caused by misuse. Items that do not meet these conditions are not eligible for a refund.

Return Shipping Costs

The buyer completely bears the return shipping costs. Guanghe Shipping (Hk) Limited does not reimburse return shipping charges. The buyer must pay all shipping labels, postage, insurance, customs fees, and handling charges associated with the return. Cash-on-delivery returns are not accepted. The buyer should use a trackable shipping service. The buyer bears all risk of loss or damage during return transit. Original shipping charges are not refunded unless mandatory law requires otherwise.

Refund Processing Times

After Guanghe Shipping (Hk) Limited receives and inspects the returned item, Guanghe Shipping (Hk) Limited may approve or deny the refund. Refund arrival time is at least 14 days after approval. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Refunds are issued to the original payment method. Guanghe Shipping (Hk) Limited cannot issue refunds to a different account, card, or address. If the original payment method is unavailable, Guanghe Shipping (Hk) Limited may require additional verification. The buyer must monitor the payment account for the refund.

Return Authorization and Return Details

The buyer must contact [email protected] before returning any item. Guanghe Shipping (Hk) Limited issues a return authorization when the request meets the policy. Returns without authorization may be refused. The recipient must be Guanghe Shipping (Hk) Limited, the contact phone is +852 4714 5405, and the specific return address is FLAT/RM A 12/F ZJ 300, 300 LOCKHART RD WAN CHAI, HONG KONG. The buyer must write the return authorization number on the outside of the package. Packages without a return authorization number may be refused. The buyer must include the order number inside the package. The buyer must use secure packaging that protects the shoes and their original box. The buyer must not send returns to any address other than the address provided.

Step-by-Step Return Process

Step 1: Submit a return request to [email protected] within exactly 14 days of receiving the order.

Step 2: Wait for Guanghe Shipping (Hk) Limited to review the request and issue a return authorization.

Step 3: Pack the shoes in original packaging with all tags and accessories.

Step 4: Ship the package to the return address: Guanghe Shipping (Hk) Limited, +852 4714 5405, FLAT/RM A 12/F ZJ 300, 300 LOCKHART RD WAN CHAI, HONG KONG.

Step 5: Send the tracking number to [email protected].

Step 6: Guanghe Shipping (Hk) Limited inspects the returned item after delivery.

Step 7: Guanghe Shipping (Hk) Limited approves or denies the refund. If approved, the refund is processed according to the Refund Processing Times section.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period perfectly matches the Terms of Service. The buyer must contact [email protected] and provide the order number, clear photographs, and a written description of the damage or defect. Claims submitted after exactly 7 days from receipt are not accepted. The buyer must keep all packaging and the damaged item until the claim is resolved. Guanghe Shipping (Hk) Limited may request additional photographs or information. Failure to provide requested information within the 7-day period may result in denial. If Guanghe Shipping (Hk) Limited approves a damaged or defective claim, Guanghe Shipping (Hk) Limited may provide a replacement or a refund. The buyer completely bears return shipping costs for any returned damaged or defective item.

Non-Returnable Conditions

Items must be unused and in original packaging. Items must include all original tags and accessories. Items that are altered, washed, worn, damaged by misuse, or missing components are not eligible for return. Guanghe Shipping (Hk) Limited does not accept returns that fail these conditions. The buyer must inspect the order upon delivery. The buyer must not remove tags or wear the shoes before deciding to return. Items returned with missing tags or accessories may receive a reduced refund or no refund. No specific product category is automatically non-returnable beyond these general conditions.

Late or Missing Refunds

If the buyer does not receive a refund after at least 14 days from approval, the buyer must contact [email protected]. The buyer should also check the payment provider account and any local banking delays. PayPal refunds may take up to 30 days in some regions where local laws require that period. The buyer must provide the return tracking number and proof of delivery if requested. Guanghe Shipping (Hk) Limited is not responsible for refund delays caused by payment providers, financial institutions, or incorrect payment information.

Policy Compliance and Contact

This document is part of the Terms of Service. Mandatory consumer laws may provide additional rights. Where mandatory law conflicts with this document, mandatory law controls. This document does not limit any non-waivable rights under applicable consumer protection laws. Questions about shipping or returns must be sent to [email protected] or +852 4714 5405. The company address is FLAT/RM A 12/F ZJ 300, 300 LOCKHART RD WAN CHAI, HONG KONG. The website is sneakersguap.com.